SongPilot Refund Policy
Last updated: August 28, 2026
This policy explains how cancellations and refund requests are handled for SongPilot subscriptions and credit purchases.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns.
Because Paddle is the Merchant of Record, refund requests may be handled through Paddle's buyer support and refund process. You can reach Paddle's buyer support at paddle.net, using the order or receipt details from your purchase email.
You can cancel a monthly subscription at any time through the subscription management process available in your account or via Paddle. Cancelling stops future renewals; you keep access and the credits already granted for the period you have paid for.
Refunds are considered on a case-by-case basis and are subject to applicable law, Paddle's applicable refund rules and any additional rights [LEGAL BUSINESS NAME] chooses to provide. We do not claim that every purchase is always refundable, and we do not refuse refunds in all circumstances.
Credit packs are one-time purchases. Where a refund is granted for a credit purchase, any unused credits from that purchase may be removed from your balance. Credits already used for generations reflect a service that has been delivered and are generally not refundable, except where the law or Paddle's applicable rules provide otherwise.
If you were charged twice for the same purchase, contact us or Paddle with your receipts and the duplicate charge will be refunded.
If a paid feature fails and your credits or subscription benefits were not delivered, contact support so it can be corrected — typically by restoring credits, or by a refund where the purchase could not be delivered at all.
If you believe a charge was made without your authorisation, contact us at [SUPPORT EMAIL] and Paddle's buyer support immediately so the transaction can be investigated.
Where mandatory consumer protection law gives you additional rights — including statutory withdrawal or cancellation rights in certain jurisdictions, such as the rules that apply to consumers in Israel, the EU, the UK and elsewhere — those rights apply in full and are not removed, reduced or overridden by this policy. Paddle's own buyer refund policy also applies to your order.
Email [SUPPORT EMAIL] with your account email, the purchase date and what happened, or contact Paddle's buyer support directly at paddle.net. Refunds are returned to the original payment method.